SHIPPING & RETUNRS

SHIPPING

Shipping in Thailand

Flash Express is our logistic partner for any dosmestic shipping. The transit time is 1-2 days and up to 5 days for remote areas. Complimentary shipping on all orders within Thailand. Please allow 1 day to process your your order. 

International Shipping

Singapore 
Fastship Express is our logistic partner for delivery in Singapore. The transit time is 3-5 business days island-wide. The shipping rate is a flat rate of THB 450. Please allow 1-2 days to process the order. 

Rest of the world

Please email nom@sunn.store for any enquiries.

 

CANCELLATION

Please write to nom@sunn.store within 1 hour after the checkout. Once approved, the refund will be processed ASAP.

 

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at nom@sunn.store with the subject line "RETURNS". If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at nom@sunn.store. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The shipping fees will be deducted from the refunded amount.